Contact Us

By phone

Associates are available from 6 am to midnight ET.



Lines for the hearing impaired(moves focus)

In person

Locate a branch.


You can send us a secure message in online banking. Simply log in and select Messages.

Message us on Twitter

If you'd like, you can direct message @BBT on our verified Twitter account. Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please don't include account numbers or Social Security numbers for security reasons. Neither BB&T nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.  Our team will respond as quickly as we can Monday through Friday between the hours of 8 am and 5 pm ET. 

Go to Twitter(opens in a new tab)

How can I order checks?

It's easy to order checks, checkbook covers, personal deposit slips and address labels through online banking.

Once you log in, go to your account and select Order Checks & Supplies

Not enrolled in online banking? You can still order online(opens in a new tab) from Harland Clarke?.

How do I report or dispute a charge I don't recognize?

Immediately contact your local BB&T branch or call 800-BANK-BBT (800-226-5228). Report suspicious email that uses the BB&T brand by forwarding the email to

Learn more about how to report fraud.

What do I do if I forget my user ID or password?

We can help you find your user ID, or we can help you reset your password.

If you don't have a user ID yet, you'll need to enroll in online banking.

How do I find my routing number for my checking or savings account?

You can find the nine-digit routing number in the lower left corner of your checks. Your routing number is the number before your account number.

Find your BB&T routing number by state.

How do overdraft services and fees work?

As a BB&T client, you can get overdraft protection by?linking your personal checking account to another personal account.

Learn more about all overdraft options for your personal checking account.

BB&T and SunTrust to Merge

A combined 275 years of history and experience coming together to create the premier financial institution(opens in a new tab).

Get information for specific products or services

Trouble with your account?

Have a complaint?

Has something happened to you at BB&T that you feel wasn't handled well? If so, we want to know. We have dedicated associates to receive your complaint and ensure that your concerns are investigated, addressed and responded to in a timely manner.

Call 888-628-3926. Associates are available Monday through Thursday from 9 am to 5 pm ET, and Friday from 9 am to 6 pm ET.

Email us at:

Phone lines for the hearing impaired

Hearing impaired clients: TDD (TDD compatible equipment required): 888-833-4228

We gladly accept relay service calls at 800-BANK-BBT (800-226-5228) and all of our branches. Please be advised that you or your relay service provider will be required to authenticate your identity prior to receiving any information regarding your account.

Need to change your email preferences or unsubscribe?

Only deposit products are FDIC insured.

Investment solutions are provided by BB&T Investments, a division of BB&T Securities, LLC (opens in a new tab) member FINRA (opens in a new tab)/SIPC (opens in a new tab). BB&T Securities, LLC is a wholly-owned nonbank subsidiary of BB&T Corporation. Securities and insurance products or annuities sold, offered or recommended by BB&T Investments are not a deposit, not FDIC insured, not guaranteed by a bank, not insured by any federal government agency and may lose value.?

BB&T Capital Markets is a division of BB&T Securities, LLC, a wholly owned nonbank subsidiary of BB&T Corporation and Member FINRA/SIPC. Securities or insurance products and annuities sold, offered or recommended are not a deposit, not FDIC insured, not guaranteed by a bank, not guaranteed by any federal government agency and may go down in value.

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.?